FAQ


When will my order ship?

BOXknocks aims to ship out your order as quickly as possible. Purchased items will be shipped in less than TWO business days of the order. We ship packages out Saturday through Thursday. If an item is pre-ordered we will ship the product out when we receive it. For multiple items (with one being pre-ordered) we will group them together and ship them out together.

UAE SHIPPING

How much does shipping cost?

  • Standard Shipping (1 - 2 business days*): AED 15

*Estimated timeframe from when package is dropped in mail and based on our best estimates. Timeframe is not guaranteed during holidays.

How do I track my order?

Visit https://m.fetchr.us/track and enter your Fetchr tracking no., this number was sent straight to your mobile or registered E-Mail. Or contact Fetchr directly on 048018100 to track your shipment.

The tracking no. looks something like this 160-XXX-XXXXXXXX

INTERNATIONAL SHIPPING

Do you ship internationally?

Of course! We ship world-wide to most countries that Fetchr services. Packages typically take anywhere from 1-8 business days to arrive. Customs can hold up a package for a number of days which can cause delays. 

How much does international shipping cost?

  • International Shipping (3 - 13 business days*): AED 49

*Estimated timeframe from when package is dropped in mail and based on our best estimates. Timeframe is not guaranteed during holidays.

Taxes, Duties, and Custom Fees:

Due to the complexity of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order if they occur. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.

What currency do you charge in?

We only collect in AED (United Arab Emirates Dirhams) and any conversion rates are not in our control.

PAYMENTS

UAE, Bahrain, and KSA Payment methods:

  • Cash on Delivery
  • Credit Cards
  • PayPal

International Payment methods:

  • Credit Cards
  • PayPal

RETURNS & EXCHANGES

3 DAYS WORLDWIDE RETURN POLICY

If you are unsatisfied with your purchase, please email us within 3 days of receipt. You may return them for store credit or an exchange for another item of equal value. We will not be able to accept requests for returns if after 3 days. 

We gladly accept returns within 3 days of receipt. Eg. If you receive an order on 17th March, the item must be sent back in its original condition to us by 20th March. We do not charge restocking fees but please note that buyers are responsible for return shipping fees and only store credit will be issued for any returned item(s).

For orders that are returned late (i.e after four weeks), BOX knocks reserves the right to reject the item or issue partial store credit (70%).

Please email us at hello@BOXknocks.com with your order details and we will provide the return address. This is to ensure that we will take note of your return.

The following should be included in all returned packages:

BOX knocks Returns

Order #:

Name   :

Email   :

Reason: 

EXCHANGES

We allow exchanges for the same cost amount of the original items. For items that differ in value, we will issue store credit or send a separate invoice respectively.

Please email us at hello@BOXknocks.com with your order details and we will provide the return address. This is to ensure that we will take note of your return. Please note we only allow a one-time exchange for orders.

Please note that buyers are responsible for return/exchange shipping fees.

The following should be included in the return package if seeking an exchange:

BOX knocks Exchange 

Order #: 

Name :

Email :

Exchange for -

Item name:

Color:


EXCEPTIONS: Grooming products (if used) are not eligible for refunds due to sanitary policies. Sale items are not eligible for refund unless they are factory damaged or incorrectly shipped goods.